Built for Shopify

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Install
Introducing Eturns

Today's after-sales is broken. Every return, ticket, and "where is my order" is a decision that has to be made right, or it costs money and trust. Point solutions stitch together returns apps, helpdesks, tracking tools, and review widgets — none of them share signals, and none of them decide.

Eturns is after-sales rebuilt for brands who get it. One AI operator that learns how you decide, then takes those decisions on your behalf — within your policies, with a full audit trail. Turning after-sales chaos into clarity.

Unlimited capability

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Unlike other AI agents that rely on integrations, Eturns works directly with your Shopify store — the orders, the customers, the products, and the policies. That means you can ask for any after-sales task anytime you need. The only wall is the imagination.

Returns Eturns reads the order, the reason, the photos, and the customer history, then decides — approve, exchange, request more evidence, or escalate.

Tracking A branded tracking page on your domain normalizes carrier events and turns WISMO into answers instead of tickets.

Warranty Vision-moderated evidence, defect-cluster detection, and supplier-recovery paths decide the best outcome for each claim.

The #1 agent for customer service.

Eturns resolves more after-sales cases without human work than any point solution — across returns, warranty, and tickets. Learn more

Eturns
0%
Returns app + rules
0%
Helpdesk macros
0%
Manual only
0%

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Eturns learns your best actions from every case you handle — approve, exchange, request evidence, decline. Your judgment becomes the playbook. Learn more

Find the return I approved yesterday and prep the exchange
Decision history — replace with screenshot
Retrieved case context — replace with screenshot

Merchant control

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Autonomy is bounded, not reckless. Confidence thresholds, dollar limits, and fraud gates keep every decision inside the rules you wrote.

Confidence gates No AI action executes below your confidence floor. Low-certainty candidates are disqualified before they reach you.

Dollar thresholds Above your configured amount (default $200), no autonomous action executes without your approval.

Audit trail Every decision logs the model, the prompt, the context, the tool calls, and the reasoning trace. 7-year retention.

Eturns Decision OS The first decision layer built for after-sales.

Learn more

  • Constitution-bound decisions

    An immutable, versioned snapshot of your policies is bound to each case. In-flight cases never silently change meaning when you edit a setting.

  • Merchant overrides on every case

    Every agent decision has a merchant override path. The audit trail records it. You are never locked out of your own store.

Decision OS — replace with screenshot

Privacy and control

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Eturns keeps merchant data protected, gates sensitive actions for your review, and never trains public models on your customers.

RLS per shop Row-Level Security is enforced on every shop-scoped table. One shop can never read another’s data — at the database layer, not just the app layer.

No PII in prompts Case facts use sentinel IDs and structured fields. Raw email, name, and address never reach the language models.

Every decision logged The model used, the prompt hash, the retrieved context, every tool call, the dollar amount, and the reasoning trace — persisted to a 7-year audit trail.

Merchant control Bring your own policies. Confidence floors, dollar ceilings, and fraud gates are yours to set — and yours to change at any time.

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Start using today.

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Free tier stays free at 50 orders/month · 14-day trial on every paid plan