Get started with Eturns in 5 minutes
Install the app, configure your policies, and go live with AI-powered returns management on your Shopify store. No credit card required.
Install from the Shopify App Store
Search for "Eturns" in the Shopify App Store or use the direct install link. Click Install and authorize the app through Shopify's secure OAuth flow. The app requests only the permissions it needs: read products, orders, and inventory.
Tip: Installation takes about 30 seconds. No credit card required for the Free plan.
Automatic product sync
Once installed, Eturns automatically syncs your product catalog, inventory levels, and store policies. The AI uses this data to verify orders and check return eligibility. Webhooks keep everything updated in real-time as you add or update products.
Tip: The initial sync happens during onboarding and typically finishes in under 60 seconds for stores with up to 10,000 products.
Configure your return policies
Set your return window (30, 60, or custom days), define product conditions, exclude sale items or specific categories, and add custom rules. The AI enforces these policies consistently on every customer interaction.
Tip: Eturns can auto-import your existing Shopify return policy and extract rules from it using AI.
Customize the AI chat widget
Choose between a floating chatbox or an embedded section widget. Customize colors, position, welcome messages, and store credit bonus percentages. On Pro plans, add custom AI instructions to match your brand voice.
Tip: The widget is only ~6.4KB gzipped — it won't affect your store's load time.
Test with a sample return
Use a test order to walk through the full return flow: order verification, eligibility checking, exchange suggestions, store credit offers, and return request creation. Make sure the AI enforces your policies correctly.
Tip: Try edge cases like expired return windows, sale items, and high-value orders to see how the AI handles them.
Go live on your storefront
Enable the chat widget on your storefront and the AI starts handling customer return requests 24/7. Low and medium-risk returns are auto-approved (Growth plan and above). Complex cases are escalated to your team with full conversation context.
Tip: Monitor your first few conversations from the merchant dashboard to verify everything works as expected.
Ready to automate your returns?
Join Shopify merchants who resolve return requests in under 2 minutes with AI. Start free — no credit card required.
Setup FAQ
How long does setup take?
Most merchants go from install to live in under 5 minutes. The product sync is automatic, and policy configuration has sensible defaults you can customize later.
Do I need to train the AI?
No. Eturns reads your product catalog, inventory, and policies to configure itself. There's no training data to prepare, no prompt engineering, and no complex setup wizards.
Can I try it before committing to a paid plan?
Yes. The Free plan includes 50 AI conversations (lifetime, never resets) with full return policy configuration and the chat widget. Paid plans include a 14-day free trial.
What Shopify permissions does Eturns need?
Eturns requests read access to products, orders, inventory, customers, and legal policies. It also needs write access for returns processing. All permissions use Shopify's secure OAuth flow.
Will the widget slow down my store?
No. The chat widget is approximately 6.4KB gzipped and loads asynchronously. It doesn't block your page rendering or affect Core Web Vitals scores.
Can I switch plans later?
Yes. You can upgrade or downgrade at any time from the Eturns dashboard inside your Shopify admin. Changes take effect immediately, with pro-rated billing for the current cycle.