Handle a size exchange
Customer wants a different size — AI checks inventory, verifies policy, and processes the exchange automatically.
See it work
AI-powered returns
& exchanges for Shopify
Eturns is the Shopify returns app that automates returns, exchanges, and refunds through an intelligent AI chatbot — reducing refund rates by up to 70% and resolving requests in minutes.
Here's what Eturns can do for your store
Process a return request
AI validates the return window, collects the reason, and creates the return — all within the chat.
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Offer store credit instead
When a customer asks for a refund, AI smartly presents store credit with a bonus to retain revenue.
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Auto-configure from your store
On first install, AI reads your products, policies, and inventory to set everything up automatically.
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Check exchange availability
Before confirming an exchange, AI checks real-time stock for the desired size and color.
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Escalate complex cases
When a situation is ambiguous or outside policy, AI seamlessly escalates to a human with full context.
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Welcome to Moonearth support
Tell us what you need help with — we'll handle the rest.
Exchange approved — size 10 on the way!
Return label sent to customer's email
AI-powered after-sale support that understands your store policies and inventory. Change what your AI does anytime — with your policies.
Your command center for after-sale support
All Requests
Today5 active
OrderTypeStatusCustomerAction
#4521ReturnPendingEmma L.View
#4520ExchangeProcessingJake R.View
#4519RefundApprovedSarah M.View
#4518ReturnCompletedMike T.View
#4517ExchangePendingLisa K.View
Requests Dashboard
View, approve, and manage all return, exchange, and refund requests in one place.
Live Conversations2 active
E
Emma L.2m ago
I'd like to return my order, the size doesn't fit...
J
Jake R.5m ago
Can I exchange this for a different color?
S
Sarah M.12m ago
Requesting a refund for damaged item
M
Mike T.1h ago
Thank you! The exchange was processed perfectly.
AI Chat Sessions
Monitor live customer conversations and step in when the AI escalates.
Meet the AI that handles your after-sale support
Active Requests
0%Return #4521
Exchange #4520
Refund #4519
Return #4518
Exchange #4517
Refund #4516
Policy & Inventory AI Agent
Eturns AI continuously syncs with your Shopify products, inventory levels, and store policies to make real-time, accurate decisions for every customer request.
The AI agent runs 24/7 on your storefront, handling after-sale requests while you sleep.
Powered by Shopify, enhanced by AI
Shopify
Eturns AI
Live Chat
Email
Slack
Store Credit
0+
after-sale requests handled by Eturns
0%
of refund requests converted to store credit
0%
customer satisfaction rating
S
“Eturns cut our return processing time from 2 days to 2 minutes. The AI handles everything — checking policies, inventory, even convincing customers to take store credit.”
Shubham Jangra, Founder of Moonearth
M
“We installed Eturns and within a week our refund rate dropped 40%. The AI is incredibly good at offering exchanges and store credit before the customer even asks for a refund.”
Marcus Webb, Operations at UrbanWear
